GENERAL INFORMATION

  1. Where can visitors find updates about the COVID-19 measures and the status of the Telin Singapore data centres?

 

  1. What is the escalation path for COVID-19 related issues and concerns?

The general escalation process relating to Operation and Maintenance of the data centre is described in the Operations Manual and should be followed as usual. You can request for the latest version of the Operations Manual from your account manager or email to: colocation@telin.sg  

 

  1. Do you stay compliant with the procedures and processes in the Operations Manual?

 

  1. Is there a special number or email address for COVID-19 related questions?

 

  1. Where can I find the Operations Manual?

 

  1. What is the general policy on working rules for employees and operational teams?

 

BUSINESS CONTINUITY PLAN (BCP) & CRISIS MANAGEMENT PLAN

  1. Does Telin Singapore have a crisis management plan?

 

  1. Has Telin Singapore initiated a crisis management committee for a pandemic? 

 

  1. What happens in the event of an incident?

 

  1. Do you have Emergency Operating procedures (EOPs) in place at each site?

 

 

CORONAVIRUS CONFIRMED AND SUSPECTED CASES OR SYMPTOMS 

  1. As a customer, do I have a duty to advise if one of my team who has been on a data centre site has symptoms or is a confirmed COVID-19 case?

 

  1. In the event of a suspected or confirmed case at site, what is the plan to mitigate further infection?

 

  1. Is there any likelihood that Telin Singapore must close an entire data centre after a confirmed case?

 

  1. What health declarations does Telin Singapore require? 

  

ACCESS ON SITES & SOCIAL DISTANCING MEASURES

  1. Does Telin Singapore define conditions to allow engineers on-site for performing critical tasks?

 

  1. Are there any restrictions to moving around the site?

 

  1. Will Telin Singapore be implementing SafeEntry at all its data centres?

 

  1. Can an engineer bring his/ her own food and drinks into any of Telin Singapore facilities?

 

  1. Is there any indication of enforcement of restricted visits to your data centre facilities, yet?

 

  1. What happens with confirmed cases?

 

  1. What do I need to do if I need to get onto site urgently for critical work?

 

HYGIENE AT DATA CENTRE FACILITIES

  1. Does Telin Singapore provide extra cleaning at your data centre facilities? 

 

  1. Does Telin Singapore provide hand sanitiser? 

 

  1. Does Telin Singapore have masks on-site that can be used by visitors?

 

  1. Will Telin Singapore start taking temperatures of visitors coming to your facilities?

 

  1. Will Telin Singapore replace hand dryers with paper towels?

  

DELIVERY OF GOODS TO DATA CENTRES 

  1. Does Telin Singapore keep the delivery process active? 

 

  1. What will happen to my delivery if I cannot collect?

 

MAINTENANCE ON CRITICAL INFRASTRUCTURE

  1. Are maintenance activities completed following PPM (planned preventive maintenance system)?

 

  1. How do you plan resources in potential reduced or isolated staff scenarios?

 

  1. Does Telin Singapore anticipate any delay or issues with supply of critical parts?

 

 

REMOTE HANDS

  1. Will the Remote Hands Service remain operational?

 

 

  1. Do you have enough capacity to maintain the Remote Hands Services?

 

 

OFFICE

  1. Can we still use our dedicated office area on your premises?

 

If you require further information around Telin Singapore network services during this pandemic, please contact your account manager for more details.

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