Telin Singapore is continuing to carefully monitor COVID-19 situation
Telin Singapore is continuing to carefully monitor the COVID-19 situation closely as news develops around the spread of coronavirus. We have a well-established Business Continuity (BCM) plan that has been put into place. We are prepared for any potential impact to our network or operations.
- We have an experienced BCM and Health and Safety team working around the clock to monitor and manage the situation as it evolves.
- We operate to the ISO 22301 standard where all identified critical business functions have proven business continuity plans which employees are trained on and the plans are annually reviewed, exercised, and tested.
- We operate a regional network, with multiple operational centres around the region with strong and well-tested continuity plans.
- We have remote working capabilities for employees locally and regionally.
Telin Singapore is following the Ministry of Health Singapore and other local authority advice to help further minimise the spread of COVID-19. The health and safety of our employees, customers, and partners remain our priority.
Telin Singapore has put the following measures with immediate effect across all our data centres:
- Prior to entry to our Data Centres, Telin Singapore will perform the following:
- Require all visitors to Check-In using the SafeEntry service (and Check-Out when exiting).
- Perform a declaration that they are approved to resume their business activities and are not having any health symptoms’ by signing on the Telin’s Health Declaration Form.
- From 12 May 2020 onwards, businesses are required to use SafeEntry to collect entry and exit information of workers and visitors on their premises for as long as it is required by law during the period of COVID-19. SafeEntry allows for the automated routing of entry and exit log data to the relevant authorities and will facilitate contact tracing efforts.
In accordance with the requirements, Telin Singapore implements SafeEntry in its Telin-1 and Telin-3 Data Centres. Visitors to these premises are to comply with scanning their IDs during Check-In and Check-Out. For more information on the SafeEntry implementation, please visit: https://covid.gobusiness.gov.sg/faq/safeentry
The individual’s name, NRIC/FIN number and mobile number are collected, and will only be used for the purpose of contact tracing by the Authorities. The details collected will not be retained by Telin Singapore. For Data Protection/Privacy concerns, please visit: https://safeentry.zendesk.com/hc/en-us/sections/900000135366-Data-protection-privacy
- All visitors into the Data Centre premises have to bring and wear their masks throughout the visit
- Visitors are to adhere to precautionary measures and processes, and practice social distancing should they be in Telin Singapore’s premises.
- Visitors are encouraged to download TraceTogether app for additional contact tracing functions.
In addition, to ensure that Telin Singapore follows government and industry best practice to minimise the spread of COVID-19, we are taking the following steps:
- We require all visitors to undertake temperature screening and to complete a health declaration form prior to entering our premises.
- We always request all visitors to any Telin Singapore facilities to avoid socialisation with other people on-site and to maintain a social distance of one metre.
- We will be working in a way to avoid interpersonal contact. Requests should be pre-arranged using the normal process. However, please note there may be delays in fulfilling requests due to the current circumstances and higher than usual demand.
- We remain committed to responding to tickets raised within our SLA response times.
- We will be postponing non-essential maintenance, particularly those activities that require the attendance of third-party resources. We stay committed to maintaining the availability of our service. Postponing non-essential maintenance allows us to maintain social distancing and to allow an increased level of remote working, mitigating any potential impact of infection.
- We reserve the right to assess the urgency and need of access requests to its premises and data centres on a case-by-case basis. In some cases, a postponement of such access shall be mutually agreed.
- We have now issued mandatory working from home for staff as a strict measure across all our facilities unless they have been identified as working in a critical or essential business function (or if they have been issued with letters of authorisation) to continue to work on Telin Singapore premises for critical work only.
- We have a NEA-certified contractor on standby if person(s) confirmed to be infected with COVID-19 had been in our premises. The contractor will then be activated promptly for deep cleaning and disinfection of the affected space and common areas in accordance with National Environment Agency (NEA) guidelines.
As Telin Singapore is complying strictly with The Ministry of Health Singapore guidelines, we apologise for any inconvenience caused as we will decline entry to our premises for anyone that:
- Registers a temperature of above 37.5°C,
- Experience any respiratory symptoms such as sore throat, fever, cough, and shortness of breath, or
- Under a quarantine or isolation order, Stay-Home Notice, or on medical leave.
Kindly note that these measures will remain in place until further notice.
If you require further information during this pandemic, please email to email@example.com